Privacy Policy

Privacy Policy for SOUQ DXB

At SOUQ DXB, we are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy outlines how we collect, use, and protect the information you provide to us while interacting with our website and services. By using our platform, you agree to the terms and conditions outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website or make purchases:

Personal Identifiable Information (PII): This includes your name, email address, phone number, billing/shipping address, and payment details when you place an order or register on our platform.
Non-Personal Information: This includes data such as browsing history, IP address, browser type, device information, and other technical information about your visit to our website.

2. How We Use Your Information

The information we collect is used to enhance your shopping experience and provide personalized services, including:

Order Fulfillment: To process and deliver your orders and provide customer support.
Communication: To send you transactional emails (order confirmations, shipping details) or marketing emails (if you opt-in).
Improving Services: To analyze customer behavior and improve our website and product offerings.
Security: To protect against fraud, unauthorized access, or any unlawful activity on our platform.

3. Sharing of Your Information

We respect your privacy and do not share your personal information with third parties except in the following situations:

Service Providers: We may share your data with third-party service providers who assist in business operations, such as payment processing, shipping, and email communication. These providers are bound by strict confidentiality agreements and are prohibited from using your information for any other purpose.
Legal Requirements: We may disclose your information if required by law or to comply with a legal process, such as a court order or subpoena.

4. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, alteration, or disclosure. We use encryption methods for online transactions and regularly review our security measures to ensure your information is safeguarded.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, track your preferences, and analyze website usage. You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of our website.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy does not apply to those sites. We recommend reviewing the privacy policies of any third-party sites you visit.

7. Your Rights

You have the right to:

Access and Correct Your Information: You can request access to the personal information we hold about you and update or correct any inaccuracies.
Delete Your Information: You can request to have your account deleted, and we will remove your personal data, subject to any legal obligations or business requirements.
Opt-Out of Marketing Communications: You can unsubscribe from promotional emails at any time by following the instructions in the email or contacting us directly.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 16, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Revised" date. We encourage you to periodically review this policy to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at: