Return Policy for SOUQ DXB

At SOUQ DXB, we are committed to providing you with high-quality products that promote health and well-being. If for any reason you are not fully satisfied with your purchase, our Return Policy outlines the process for returning items to ensure a smooth and hassle-free experience.

1. Eligibility for Returns

We want you to be completely satisfied with your purchase. Returns are accepted under the following conditions:

• Product Condition: The item must be unused, unopened, and in its original packaging. Products that have been opened, used, or damaged will not be eligible for return.
• Time Frame: Returns must be initiated within [7] days from the date of delivery or purchase. After this period, we unfortunately cannot offer a return.
• Non-Food Items: Non-food items such as fitness equipment, kitchen tools, and wellness products are eligible for return under the same conditions.

2. Non-Returnable Items

For safety, hygiene, and health reasons, the following items cannot be returned:

• Opened or used food products
• Supplements, vitamins, or health-related products that have been opened
• Perishable items
• Gift cards or vouchers

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at support@souqdxb.com within the return period.
2. Provide Details: Include your order number, product details, and the reason for the return. Our team will assist you with the next steps.
3. Return Authorization: Once your return request is reviewed and approved, you will receive instructions on how to return the product, including any required return authorization number.

4. Return Shipping Costs

• Return Shipping: You are responsible for the return shipping costs unless the item was defective, damaged, or incorrectly shipped. In such cases, we will cover the return shipping expenses.
• Packaging: Please ensure the item is securely packaged when returning it to avoid any damage during transit. We recommend using a trackable shipping service for returns.

5. Refunds and Exchanges

• Refund Process: Once your return is received and inspected, we will process your refund within [7] business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
• Exchanges: If you would like to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you in arranging the exchange process based on availability.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping costs, if applicable.

7. Late or Missing Refunds

If you haven’t received your refund within the stated time frame:

1. Check your bank account and payment method.
2. Contact your bank or payment provider, as there may be a processing delay.
3. If you’ve done all of the above and still have not received your refund, please contact us at support@souqdxb.com

8. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once your order has been processed and shipped, we are unable to cancel or modify it. However, you can follow the return procedure once the product is delivered.

9. Customer Support

Our goal is to ensure your complete satisfaction. If you have any questions or concerns regarding our Return Policy, please do not hesitate to reach out to our customer support team:

• Email: support@souqdxb.com

Thank you for choosing SOUQ DXB, and we appreciate your understanding as we work to provide you with the best possible service.