Terms and Conditions for SOUQ DXB

Welcome to SOUQ DXB! By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any of these terms, you must not use our website or services.

1. Introduction

SOUQ DXB ("we," "our," "us") operates this website and provides a wide range of nutrition and non-food items for your convenience and health. These Terms and Conditions govern your use of the website and services, including any orders placed through our online store.

2. User Account

To access certain services, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to notify us immediately of any unauthorized use of your account.

3. Product Information and Availability

We strive to provide accurate descriptions, images, and prices for all products on our website. However, we do not guarantee that the information is always complete, accurate, or error-free. Product availability may change, and we reserve the right to limit quantities or discontinue products at any time without notice.

4. Orders and Payment

When placing an order, you agree to provide correct and complete information to process your order, including payment details. By submitting an order, you are making an offer to purchase products subject to these Terms and Conditions.

We accept payment via various methods, including credit/debit cards and other electronic payment options. Orders are subject to acceptance, and we reserve the right to refuse or cancel any order at our discretion, including but not limited to situations involving errors in product pricing or availability.

5. Shipping and Delivery

We aim to process and ship orders as promptly as possible. Shipping fees and delivery times may vary depending on your location and the shipping method chosen. You are responsible for ensuring that the shipping address provided is correct.

Once your order is dispatched, you will receive a tracking number to monitor the delivery progress. Delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances.

6. Returns and Refunds

We want you to be satisfied with your purchase. If for any reason you are not happy with your products, you may be eligible for a return or refund, subject to our return policy. Returns must be made within a specified time frame and in the original condition.

To initiate a return, please contact our customer support team for instructions. Refunds will be processed to the original payment method, and shipping fees are non-refundable.

7. Pricing and Payment

All prices on our website are in [Currency] and are subject to change without notice. We make every effort to ensure that prices are accurate, but errors may occur. In the event of a pricing error, we reserve the right to correct the price and notify you of the change. If you choose to proceed with the corrected price, you will be charged accordingly.

8. Use of Website

You agree to use our website in accordance with all applicable laws and regulations. You will not engage in any activity that could damage, disable, overburden, or impair the website or interfere with other users' enjoyment. You also agree not to use any automated systems or software to access the website without permission.

9. Intellectual Property

All content on this website, including but not limited to text, images, logos, and product descriptions, is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without prior written consent from SOUQ DXB.

10. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices regarding your data.

11. Limitation of Liability

To the fullest extent permitted by law, SOUQ DXB is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use our website, products, or services.

We do not guarantee that our website or services will be error-free, secure, or free of viruses or other harmful components. You are responsible for using appropriate security software to protect your devices.

12. Indemnity

You agree to indemnify, defend, and hold harmless SOUQ DXB, its affiliates, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms and Conditions, misuse of our website, or infringement of any rights of third parties.

13. Termination

We may suspend or terminate your access to the website and services at any time and for any reason, including but not limited to violation of these Terms and Conditions. Upon termination, all rights and licenses granted to you will immediately cease.

14. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. By continuing to use the website after such changes, you agree to be bound by the revised Terms and Conditions.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts in [Location].

16. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Email: support@souqdxb.com